Just wondering if anyone can help. My son has been receiving DLA mid rate care since October 2012. We did push for night time care needs and therefore high rate care but were told that his needs were not enough more than a child with no disability so he was only awarded mid rate. We accepted this. We then received a renewal pack in May 2014 (just before his 4th birthday) so we sent it off again detailing his night time needs. They received the claim on 2nd June 2014.
We received the decision on 28th July that they wouldn't increase his claim to higher rate, This time I wasn't willing to just accept this so requested a mandatory reconsideration. After they lost my request, TWICE, the reconsideration was finally logged on 28th August. It has then taken them until 2nd February to finally reach a decision. They have awarded higher rate care but only from 6th October. I cannot understand why only back to this date and not back as far as June. I have missed the office opening hours and wondered if anyone could offer any advice before I speak to them in the morning. Just so i know where we stand.
What would have happened if they had accepted the claim originally and increased it in June would we have been paid straight away?
In which case we are loosing about £24 per week for around 18 weeks back pay. this doesn't seem fair just because they have taken 9 months to reach a decision.
Whilst typing this I think i remember his review date being October 2014 but surely if we have reported a change in June it should go from that date not from his review date. If we had reported a claim that had meant he was no longer entitled i have no doubt they would have stopped it straight away not just from the review date.
Any advice or information anyone can help me arm myself with will be greatly appreciated, this whole process seems to have been 1 step forward 2 steps back and its getting incredibly stressful now.