Hello Denise…
When I went to sign-on I was told that the Jobcentre was now a full UC service area and that they would not be able to issue New Style JSA. I was told the only benefit available was UC and I would not be eligble to claim that as I had savings in excess of 16K.
I have had a number of run-ins with members of staff at my local Jobcentre and have made a number of complaints against them in the past regarding the way I have been treated and their attempts to deny me access to NI credits while I have been unemployed and looking for work.
I have since found the following post on another forum which is useful. I have followed advice and now have another appointment for National Insurance credits only:
https://forums.moneysavingexpert.com/showthread.php?t=5955675
You may wish to read this (freedom of information request to the DWP) and follow the advice in their response.
Please could you provide the regulations and/or guidance that describe the process for making a “credits only” claim for Universal Credit, when someone in a Full service UC area doesn’t meet the NI contributions conditions for new style ESA or JSA, but also has too much income/savings for Universal Credit.
DWP response
We do not have internal guidance but the process is as follows.
A customer can contact the main claim line number (0800 055 6688) or call into their local Jobcentre explaining they want to claim National Insurance (NI) credits only as they are unemployed but do not want or can not receive Universal Credit and or new style JSA.
The telephony agent or Jobcentre member of staff will take down the basic contact details, arrange an interview at the claimants local Jobcentre and send them or give them a JSANC1 form to complete and bring to the interview.
DWP Central Freedom of Information Team
e-mail: freedom-of-information-request@dwp.gsi.gov.uk
Our Ref: FoI 2158
DATE:15th June 2017
The Work Coach will assess their entitlement to an NI credit, based upon the evidence in the form, inform them of what they need to do or keep on doing, and set them a fortnightly day of attendance. When they must show their continuing entitlement based upon meeting the requirements of The Social Security (Credits) Regulations, regulation 8A(2)(ba), which are that they meet the requirements of sections: 1(2)(e) to (h) and section 6D and 6E of the Jobseeker’s Act 1995.
If they do so, each week (NI credit weeks run Sunday to Saturday) DWP will inform HMRC that they have done so and HMRC will give them a class 1 NI credit by adding it to their National Insurance record. This is done electronically through the e-NIRS2 browser between DWP and HMRC or can be done clerically on an appropriate form, if it is not possible to do so through the browser.
The relevant regulations are The Social Security (Credits) Regulations 1975 (S.I. 1975/556), regulation 8A(2)(ba) – credits for unemployment, which is in the public domain and can be found at: www.legislation.gov.uk, specifically: The Social Security (Credits) Regulations 1975. The Jobseekers Act 1995, section 1(2), can be found at: Jobseekers Act 1995, specifically the revised version 30/11/2014: http://www.legislation.gov.uk/ukpga/1995/18/pdfs/ukpga_19950018_301114_en.pdf.