Please HELP! HSV1&2 IGM positive IGG negative with outbreak. Partner swears they dont have HSV

I had what looked like a pimple with tenderness on my genitals, I've been in a committed relationship for 5 months, and one for 10 years before that. i know my partner of 10 years did not cheat. I wanted to know if I contracted the virus recently or not, as between the relationships (approximately 7 months ago) I did have sex with someone I trusted 1 time. I ordered both the IGM test for hsv1 and hsv2 as well has IGG for hsv1 and hsv2. my igg test came back negative, while both igm test came back positive. I understand that igm test have issues differentiating between hsv1 and hsv2, however I had a sore on the shaft of my penis. I believe the test is correct, and that I just contracted the virus. I will get retested, however, my question is has anyone experienced this? my girlfriend swears she doesnt have it. here are my thoughts. 1. shes asymptomatic and it took time as they shed less for me to get the virus. 2. she cheated on me and before she even had an outbreak she passed it to me. supporting thoughts/info: I've read you are most contagious and shed the most right after infection. and shed less 1 year after infection. we are and have been very sexually active during our entire relationship. we have or had sex at least 7 times a week on average, and it took (if she had it previously) 4.5 months for me to contract the virus. (this may not be relevant) the last time we had sex prior to the outbreak was exactly 4 days, which is what I read is the most common time frame to show symptoms after being infected. she kinda freaked out, then didnt really at all. she swore it would end up being a spider bite and that I didnt have it. she talked to her doctor but wont get tested because she doesnt have an outbreak. due to coronavirus her gyn will only see her for emergencies, however, if her partner has hsv2 wouldnt that constitute an emergency? I'm worried that she didnt want to have the igm test done with igg which would show she just contracted the virus. that said the covid19 issue going on makes me worried to go to urgent care as well, but I said we could go to a lab and she refused. she either says she doesnt have it, or if she does it doesnt change anything. I dont know what to believe or what I can do. I know I got it from her, but most the time I believe her. she still acts like I didnt get it from her from time to time, like I cheated but obviously I know that's not true. anyone whose gone through this please help. I got the igm and igg together to give me piece of mind that I got it from her, and that she cheated... only to find out about asymptomatic cases... any experiences and advice is greatly appreciated.

I can also upload a picture if necessary or pm it, I dont think it looks as bad as most I’ve seen but between the sore and test I believe I have it.

upload so we can give you a better opinion

If your igg is negative it means u didnt have it before. Igm being positive means new infection.