Hi Sarah,
From my experience with the DWP, how you enter information on the form is essential, missing off important information can lose your whole DLA / PIP. It is a government document, you do not play games with the government, it just causes more hassle for yourself and your PIP can be easily lost or lowered. It is a vital part of your application, just ticking boxes, will probably get you an assessment you need to aim higher!
I applied for an upgrade on my DLA Care Component which was at the middle rate, and mobility was on high rate. I applied for the form last July, my wife and I spent 4 days collating all information and reports together. All medication that was being prescribed, how much and how often per day. This also included reports of 6 BoTox injections which are given by my neurologist every 10 weeks. A letter confirming the dosages and to which muscles was also included from the British President of Neurology.
Now, the letter stated do not fill in the first 2 pages because they did not apply, however in my case we filled it all in which was four A4 sides, with additional information supplied on 6 other separate A4 sheets, each one was complete with my National Insurance Number on, my address, and landline phone, mobile was not included because my wife has to speak on my behalf, because of a speech disorder from Dystonic Nerve conditions.
A four page letter was also included from my Occupational Therapist.
Once all this was done, then we scanned it all, before sending it all off to the DWP. They sent us an acknowledgement letter within 2 weeks. Just before the 12 week period, we received another letter stating, the case was still being looked at, which was understable considering the amount of paperwork that we sent.
About another 2 months passed before I received a letter stating the Care Component had been changed from the Middle Rate to the High Rate. The person that had dealt with my case also phoned me, but my wife had to take the call, he was asking why we had not applied for the High Rate before, he said we can only back date the difference to July, which we knew anyway. He even said under the circumstances he wish he could back date it further, but of course they cannot do that. I had about £400 backdated.
I needed no "face-to-face", with the amount of information that was sent and some of it coming from top consultants in the country (I do not think they would mess around with my case). There is no way on this earth I can make up what problems I have, and all the medications I have to take a day.
If you compare the PIP Award Application Form which is online with the one on paper there is a big difference. The online version has shrunk in the past 6 months, not by questions but by how much information you can enter. So, if you fill in the online version - you can expect a 20% chance of getting to the assessment stage. This is why, I do not advise anyone to fill in the online copy - you are restricted in too many ways.
But you have to consiider how your disability or disorder affects you from doing certain tasks, then look at how the questions are set out, bearing in mind the trick questions that will just zero your application.
There is a lot of reasons to bother, if you are disabled to a degree then you should bother - look how many people have not tried for PIP, since they lost their DLA they don't try for PIP, which caught many that were not supposed to be claiming in the first place. A genuine person that deserves the payment should be entitled to PIP and not lose it, but we have to extremes in order to keep PIP. Sad really, but thats what this country has come to...
Regards,
Les.